One platform to manage all your
site visit requirements
Partner with Innov-8 and access a panel of expert field agencies. Configure workflows, allocate cases and track performance across your full service portfolio. We manage the agencies and the process — your focus stays on performance.
A £500m+ industry,
ready for change
Over 7 million cases are visited each year across the UK. Innov-8 is leading the evolution of field services, with both a Client and Agency 1st platform, raising the standards across all industries.
The Opportunity
Join the field services evolution
Managing multiple agency relationships across several services and geographies is complex. There's a better way to drive performance, visibility, and collaboration.
Increased customer engagement & visit capacity
Up to 50% greater customer engagement through our revolutionary allocation model, backed by unrivalled visit capacity across our panel of leading UK field agencies — optimised to postcode level, for every service.
Shared Insight - Individual Edge
See how your performance stacks up against direct industry peers and neighbouring sectors — all anonymised. Benchmark against best practice and refine your strategy with confidence.
Simplified data and supplier governance
A single managed data interface replaces multiple point-to-point connections, reducing complexity and strengthening compliance in a regulated environment. You can now focus on performance and driving excellence in your business.
How It Works
Full end to end case management
We position ourselves in between you and our panel of field agencies, delivering a data led strategy, overarched by our experienced team's collaboration.
Receive
Case files are ingested, validated, and enriched with address verification and third-party data.
Allocate
Cases are distributed to agencies at a postcode level, with up to 4 agencies in each postcode. The allocation split is based on performance and capacity.
Track
Every case progresses through a defined lifecycle with real-time dashboards from allocation to completion.
Optimise
Agency performance is measured in 12-week cycles, at postcode level. Top performers are rewarded with higher guaranteed allocations in those postcodes for the following cycle — driving consistent improvement across our panel.
Quality Control
All cases pass through our data quality assurance framework, ensuring compliance to your standards. Additionally, 100% of cases are scored against our voice analysts tool, producing a scorecard on the customer engagement.
Features
Everything you need to manage your cases
Replace aged collections interfaces, spreadsheets, emails and manual processes with a single platform that gives every stakeholder the visibility they need.
Performance Dashboard
Drill from service-level summaries down to individual agencies and regions. Live cases, complaints, and performance against your chosen drivers — all in one place.
Forecasting
Take the guesswork out of forecasting new strategies, our team will show you what's currently being achieved by similar businesses to yourselves.
Data-Driven Allocation
Cases are allocated based on agency performance rankings at postcode level, validated against live capacity — ensuring the best performing agencies always receive the highest share of work.
Quality Assurance
Mandatory field validation on every case. Human quality reviews and AI-powered scoring ensure consistent quality across your agency panel.
Automatic Billing
Invoices generated with full backing data, inclusive of agency challenge windows and dispute escalation processes.
Complete Audit Trail
Every state transition is logged with time / date stamp and the user, any case derailment of workflow is evidenced and proactively made available.
Who It's For
Who it's for
Whether you're an Energy Supplier, Water Retailer / Wholesaler, Bank / Lender, Debt Purchaser, Debt Collection Agency, Local Authority or just generally require site visits to undertake a task, Innov-8 gives you the platform to achieve your objectives.
For Clients
- One integration = full panel of agencies and services
- Full visibility across all agencies and services
- Reduced / No ongoing procurement and onboarding costs
- Up to 50% greater customer engagement / positive outcomes
- Your volumes fluctuate. Our capacity and consistency doesn't.
For Agencies
- One integration = full suite of clients and services
- Diversification opportunities - postcode by postcode, sector by sector
- Equal opportunities - performance based allocation
- 12-week capacity planner — proactively align capacity to your operational bandwidth
- Collaboration - analytical data driven support
Sectors
Built for ALL industries
If you're sending a field operative to a location to undertake a task, compliance standards matter. We believe in best practice and innovation.
Energy - Residential & Commercial
- Welfare visits / Vulnerability assessments
- Meter investigation / Self-disconnection visits
- Occupancy management
- Commercial live debt visits
- Long unread meters
- Warrants - application, scheduling, execution
Water - Household & Non-household
- Live debt - Reconnection engagement visits
- Vulnerability assessments
- Occupancy management
- Retailer live debt visits & temporary disconnections
- Long unread meters
- Warrants - Smart installation / Inspection / LUM / Disconnection
Financial Services
- Reconnection visits
- Affordability / Vulnerability assessments
DCA & Debt Purchase
- Reconnection visits
- Affordability / Vulnerability assessments
- Pre purchase assessment
Ready to transform your field services?
Join the UK's leading energy and water companies already working with Innov-8 to optimise their agency panels and raise service standards.
Thank you!
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